[Resolved]  Snapdeal.com — getting wrong product from snapdeal

Sir maine ek product order kiya tha jiska naam "barishh 7.25 - ratti gemstone" tha aur order id no. [protected] & sub order id no. [protected] hai. Ye maine 12 july 2018 ko order kiya tha jiska invoice no. S6af1e/18/373 ye hai...
Is product ki delivery mere pas 14july 2018 ko ho gyi thi.
Par 21july 2018 ko jb me ye product apne jeweller ke pas apni ring bnwane ke liye le gya to unhone ye product check kiya aur mujhe btaya ki ye to galat gemstone hai... Aur iska koi use nhi hai... Jo mujhe barishh 7.25 ratti chahiye thi wo snapdeal ki taraf se mere pas 9.83 ratti ki aayi... Jo ki mere kisi kaam ki nhi aur iska ulta asar hoga agar me ring bnwane leta hoo...
Mere jeweller ne saaf btaya ki ye gemstone snapdeal walo ne galat bheja hai...
Humne isko 1-2 jagah aur bhi dikhaya par unhone bhi yahi btaya ki ye 9.83 ratti ke lagbag hai aur ye 7.25 ratti nhi hai...
Phir maine snapdeal par mail kiya aur unse kha ki ye product galat aaya hai... Par unka koi reply nhi aaya...
Maine phir se unko 25july 2018 ko dobara mail kiya aur unki mere pas call aayi aur kha ki ye product hum return nhi kr skte... Maine ye bhi pucha ki iska reason kya hai... Change kyu nhi kr rhe jb ye product galat aaya hai to... Par unhone kuch jawab nhi diya aur kha ki hum isme help nhi kr skte aur phone cut kr diya...
Me apko bill aur gemstone ki photo attach kr rha hoo... Kripiya krke meri madad kriye..
Mera contact number [protected] hai aur
Email id - [protected]@gmail.com