[Resolved]  Snapdeal.com — Got a defective product but now refusing to provide replacement or Refund

Address:	Gurgaon, Haryana, 122001
Website:	www.snapdeal.com

Hello SD Team,

My name is Ankit Chauhan, I placed an order for a Samsung Head Phones Order ID: [protected] on 23rd June and Due to some defect, I asked for the replacement. I received a call for pick up from the courier partner for the pick up and on 3rd July I submitted the packet to him along with the original packing and bill.

Then on 4th July I received an SMS from Snapdeal stating “My pick up location is out of serviceable area and I need to courier my packet to the ware house” Still the status on the website under my orders is “Waiting for Packet”.

My question is why this miss communication and what is the reason for the delay in replacement?

My order had already been picked up and I even have the number of the courier person who picket my parcel. I’m sharing his details below.

Delivery Person Name: Deepak

Contact No: [protected]

He is the same person who had delivered few more items I ordered from Snapdeal, also he had that entry on his delivery sheet which they carry at the time of delivery for customer signing.
I had been following up with your customer service team from last 2-3 days and all they say is “We apologise for the inconvenience caused and we will resolve it, we had escalated this issue”

You may reach me at my mobile number in case of any future clarification required.

Long story short, All I want is my order replacement ASAP or else I had to reach consumer court for treating your customer like this.