[Resolved] Snapdeal.com — Got defective product.. By company did not give any response for replacement.

vijay22

Website:

snapdeal.com

I booked xolo era 4g phone on 4th march.. i was delivered on 7th march at 14:30 p.m. . the product i received that was defective. so;i request for replacement on 8th march bt the snapdeal executives are not giving any response for replacement.. for that i make 15 calls to customer care executive bt they did not give any response or satisfy answer to me..

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Mar 21, 2016

Complaint marked as Resolved

I want replacement of xolo era 4g phone. Noe they mail and tell me that visit xolo service centre and repaired it. I request for replacement. If they can't replace my product then i want to refund.

Snapdeal.com customer support has been notified about the posted complaint.

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Vijay(vijay.[protected]@gmail.com),

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com.

Regards,
Team Snapdeal"

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Vijay(vijay.[protected]@gmail.com),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal