[Resolved] Snapdeal.com — Incomplete order received

kanika rawat srivastava

from Delhi, Delhi

Address:	Dehradun, Uttarakhand, 248001
Website:	www.snapdeal.com

Dear sir,
Snapdeal are the biggest cheat I have ever seen.
I have purchased a gas stove and a sunflame chimney from snapdeal with order id [protected].. being delivered by gati courier services . It was supposed to be delivered on 20th october . Only the gas stove has been delivered so far. the chimney which cost 12280 is missing.
I have called them a several times as on the snapdeal site it shows deliverd and on gati also ...
I have been complaining earlier they gave me lame excuses ... then always said we will call you back in 24 hrs ... in 48 days then it became after a week... then 15 days but no call came ...
I had been waiting for mails and calls ...
when I called them up today they asked me to talk to gati who in turn said that we have delivered you talk to snapdeal but still if you say we will raise complain... they have been post ponding it like that only ... I have paid from the credit card ...
Now I have no clue what to do ...
Please ask them to initiate my refund.
Thanks
Kanika Rawat

Was this information helpful?

No (0)

Yes (0)

Dec 19, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Snapdeal.com Customer Care's response Dear kanika rawat srivastava,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal