[Resolved] Snapdeal.com — Incomplete product and unusual delay in processing and non-reachable

vivek.aggarwal

Address:	New Delhi, Delhi, 110017
Website:	www.snapdeal.com

Hi,

I ordered a product "Black & Decker 10mm - 550 Watt Variable Speed Drill with 5 Bits- HD5010VA5" against order Id "[protected] " on 4th April. It was finally delivered on 9th April after the wait. But he product was incomplete. It didnt had 5 bits as mentioned in the product title itself. Also, the measuring gauge was missing. The handle also appeared broken.
I filed a replacement request immediately on 9th April. The product was picked up on 10th evening.
Now on 13 April, the status is Snapdeal is checking the quality.

It is highly disappointing for such a delayed process. The product is of no value if delivered after such a long delay and incomplete.
I Have lost faith in the company.
There is no way customer can contact and talk to the customer care executive.
I want to initiate the refund now as company is TOO SLOW and UNRELIABLE.
Please help

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May 16, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Snapdeal.com Customer Care's response Dear vivek.aggarwal,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal