[Resolved] Snapdeal.com — Incomplete Product delivered . Now Return / Replace not accepted | |||||
I ordered Maggi Pazzta Buy 8 get 4 free from snapdeal at Rs 200.The order was placed on 5th Nov 8:28AM and it got delivered today i.e 14th Nov.This was a incomplete product since I received only 9 packets of pazzta ... whereas I was supposed to receive 12 packets. My order Id is - [protected]. I also raised the issue to customer care but they are crammed with the words "we cant do anything because there is no refund/replace policy for this product". I your policies are such that you can't deliver proper products to your customers then they are of no use. I talked to the customer care for about 30 minutes. Why will I spend my money / time on the call if it is a lie from my side. Customer care also said that they have a surveillance team which checks the products. In reality that so called surveillance team is being paid for doing nothing, they can't count 12 pieces even, a small child can even do that. Please Refund / Replace the product else I am going to file a consumer case for online cheating and the mental traumas I faced for this product. Thanks Nayan [protected] Was this information helpful? | |||||
Dec 17, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 15, 2016 Snapdeal.com Customer Care's response Dear nayangupta824, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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my transaction ref no. IGAAGGIRP6
PLEASE REFUND MY MONEY
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Regards,
Team Snapdeal