[Resolved]  Snapdeal.com — Karbonn titanium s200hd

Address:

Kolkata, West Bengal, 700028

Snapdeal is a big time cheat. I had placed an order (Order no.- [protected]) on 8th oct. Snapdeal delivered the product on 18th oct. The battery of the mobile was damaged, i placed a replacement request on 19th oct stating "product (Battery) is damanged". They sent a karbonn service engineer on 22nd oct who did a factory reset and gave a receipt stating "battery issue, battery issue not resolved" upon which the engineer suggested a replacement of product and snapdeal by themselves scheduled a pick up visit on 24th oct. On 28th oct, they sent a notification stating "replacement order is declined" because it did not pass the quality check. I spoke to the customer care multiple no. Of times and they resent the product for second quality check. These people did not even inform that they again failed the second quality check. Sent directly a notification that product is dispatched. I called the customer service centre again and they informed me quality check is failed because the product was dirty and damaged. For god sake, that was the exact reason we wanted a replacement and they are failing their quality checks giving same reason.

I checked in their website that this product is out of stock and i am assuming that this is the main reason they are not doing replacement.

They are not professional at all. Customer care executives do not know anything. They are bloody cheaters. I want my money back. I do not trust this company at all, so i do not want any product from them. I just want a refund. For information, this was the first time i ordered something from snapdeal and i have this helluva experience. I am going to spread a word that they are cheaters.