[Resolved] Snapdeal.com — Lenovo vibe k4 Note (16GB, White)

mahesh8522

from Siddipet, Telangana

Address:	East Godavari, Andhra Pradesh, 502032
Website:	www.snapdeal.com

Hi Team,

Order ID: [protected], Placed On 19 Dec, 2016

I have booked Lenovo vibe k4 Note (16GB, White), while returning back to Snapdeal the same phone which I have received they are rejecting the return request mentioning there is a mismatch in IMEI numbers. I want to return it back as phone has physical damage and getting heat.
Still I am unable to understand how come there is a mismatch of IMEI Numbers, I have also sent the images of the IMEI numbers, still they are telling mismatch of IMEI.

Please do the needful.

Thanks & Regards
K V Mahesh
[protected]

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May 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Snapdeal.com Customer Care's response Dear mahesh8522,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 15, 2017

Updated by mahesh8522 Hello Team,

Just now, I received call from your customer care executive and she told that you have received another small phone not the Lenovo Vibe K4 Note which I actually sent to you. Which is really a shocking news. And she also told that the case is with your department and confirmed me not to take the delivery of the product which you have shipped me. Based on the conversation with her, I am not taking the delivery of that product.
Hope you resolve my problem ASAP.

Thanks

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Comments

mahesh8522

from Siddipet, Telangana

Hello Team,

Just now, I received call from your customer care executive and she told that you have received another small phone not the Lenovo Vibe K4 Note which I actually sent to you. Which is really a shocking news. And she also told that the case is with your department and confirmed me not to take the delivery of the product which you have shipped me. Based on the conversation with her, I am not taking the delivery of that product.
Hope you resolve my problem ASAP.

Thanks

Snapdeal.com Customer Care's response, Jan 16, 2017

Verified Support

Dear mahesh8522,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,

Team Snapdeal