[Resolved]  Snapdeal.com — logitech x100 bluetooth speaker

Website:

www.snapdeal.com

Sir, I have ordered a Logitech X100 Bluetooth speaker from this fraudulent website (unknowingly) on 5th July 2018 at Rs. 1873 /- and delivered toe on 10th of July. But the product I got was not genuine and the accessory data cable provided to me was also duplicate... Serial number of the product is different from the srl no witten on the box. Then I opted for the replacement for the same . They fixed a delivery guy from Ecom Express which picked it up from me on 14th July 2018. An airway bill has been provided as a receipt.(Awb no[protected] . I have checked the recent update of my product on their website. It is 4 th day ...the product is still showing not been picked up at all on Snapdeal website. Then wrote to them about my concern but no step taken ahead. They have no customer care executive literally ...they set up a robot on their customer care help line. So, no chance of talking with them directly . So I sent several emails to them to resolve this issue but in vain... No step taken yet. I am in deep uncertainty whether my product been manipulated to anywhere else.

I have also tried to contact Ecom Express at their website but there was no helpline number and I mailed them. No reply or sign of resolution.
Recently their website showing me out for delivery since 2 days. I am still anxious about the final outcome.

A big mistake of ordering on Snapdeal.
They have already lost Indian market...No one should buy anything from the cheater website. Totally fraud.