[Resolved]  Snapdeal.com — Money not refunded

Address:	110078
Website:	Snapdeal

I bought an ASUS notebook on Snapdeal on April 28 with the order id [protected] which had some defect. Owing to that I returned the product on April 7 and it was picked by vulcan courier (Snapdeal). There was no status update as to where my product was but after numerous calls I finally got a response that they had product with them and will initiate the refund after quality testing. Again no update was provided and I called again to ask about refund.They responded that the product had passed quality testing but due to some problem in my snapdeal account they are not able to process the refund. In the last call they said they would neither refund nor return the product. This was the last straw and seeing that such complaints have become common in the last few days ahead of the merger of Snapdeal with Flipkart I think they are trying to rob people of their money and pass on the problems to Flipkart. I have registered a complaint to consumer forum and called officials concerned and they have assured that Snapdeal won't escape from this due to retrospective laws.