Snapdeal.com — My order was cancelled due to technical issue

Address:

Chennai, Tamil Nadu

I m vengatesh. I have order Nikon D5100 on 17/3/2015 at 9:21. But i didnt get any sms or email. I got order number also. I called your customer care. Your order will be cancelled due to some technical issue. And the money will be refund to after 5 to 7 days. I have purchased this item through EMI. The bank billed the interest. Why i need to pay interest Rs.836 without buying anything. I didnt cancel the order. You peoples are only responsible for this. I asked your customer care. You dont need to pay interest. That will be adjustable by snapdeal itself. And again i called asked another one lady told your interest money will be refundable by snapdeal. which statement is true ? i need solution to my problem. i m getting different different info. Why i need to pay interest without buying anything ? will you pay to someone without buying anything ? But still my order didnt cancelled. i have attached snapshot of order summary. Instead of refund. If i get my order. That would be better.