[Resolved]  Snapdeal.com — New mi note 3 bought from snapdeal got non-functional in 1 day and they are not taking it back

Address:	Thiruvananthapuram, Kerala, 695581
Website:	www.snapdeal.com

I bought a new mi note 3 phone from snapdel, and paid rs.11999.
The phone is non-functional (Not turning on) after 1 day o[censored]sage.
I have raised a replacement request since snapdeal says they have a trust pay system and resolve issue in just 7 working days.

After registering my replacement request snapdel mailed me to visit a service center and get a service letter from them. (See how disappointed i am, i bought a phone and for replacing it i have to travel a lot, my valuable time is wasted)
I have visited the service center snapdel suggested. The service center told me that they won't give me any letter and they are not yet the service center of mi phone.

I conveyed this to snapdel via mail, and via callcenter.

Snapdeal again ask me to visit the same service center.

Now without even informing me they have closed my replacement request saying that "we did not receive any response from you regarding your visit to the service centre. So we are closing this replacement request."

How can snapdeal just close my request with out resolving it.

I have wasted my rs.11999 for a dead phone. What left now is a dead phone and snapdel looted my money.

Please help,
My email id is
[protected]@gmail.com

Complaint reference number: 26791261
Order is: [protected]