[Resolved] Snapdeal.com — Nexon industries wall mount brown shoe rack - 5 shelf

BVN

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410209

Nexon industries wall mount brown shoe rack - 5 shelf
Order no.: [protected]
Suborder no.: [protected]
Invoice number :sa9fe9/16-17/99
Invoice date :25-oct-2016

Snap deal cheated me via above order. they have sent me "iron" item in lieu of "aluminium" as specified and confirmed by email from snap deal (17th october-2016).

Before placing order i have confirmed from snap deal that the material used for this item. snap deal confirmed in mail that, the material is aluminium.
But they have supplied iron material in-lieu of aluminium.

Then i understood that, hey have no aluminium item available. therefore, snap deal should refund my money rs.4968 +with penalty.

+1 photos

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May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

Snapdeal.com Customer Care's response Dear BVN,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,

Team Snapdeal

Nov 16, 2016

Updated by BVN Snap Deal have no such specified product available, then why cheat to the customer.
Now, after my complaint they had changed specification of the item. (i.e. IRON, previously it was ALUMINIUM.)

Nov 17, 2016

Updated by BVN If Snapdeal unable to resolve the matter, I have no other option other than to go to Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution
Government of India

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Comments

jay1995

from Pune, Maharashtra

I have purchased pendrive a month ago. now it has automatically become write protected. please replace my pendrive

Snapdeal.com Customer Care's response, Nov 15, 2016

Verified Support

Dear jay1995,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal