[Resolved] Snapdeal.com — no contact done by snapdeal till now for the product pick up | |||||
Hi team, I have place the return and refund request for the order no. [protected], it has already 2 days passed but no one has contacted for the pick up and refund till now. This is disappointing as per your return policy of 14 days. Rather they have emailed me We're unable to initiate return/replacement of your Samsung Galaxy J5 Prime (Black, 32 GB) (3 GB RAM). This is totally frustrating and mis behave by snapdeal as you have mentioned against the product a 14 days return and replacement policy and this product was under the ***Enjoy Gold Benefits on this sub-order. This is to notify you that on snapdeal item was described as Full HD but in reality its dispay is not full HD and camera is not upto the mark, I need a refund against this mobile at all cost as i can't keep it and will order a new one... Kindly take this on priority and arrange the pick up for this and intiate refund as this product was under the 14days return policy specially mentioned on it.. Anuj Kumar [protected] Was this information helpful? | |||||
Sep 19, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 16, 2017 Snapdeal.com Customer Care's response Dear anujgarg19, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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