[Resolved] Snapdeal.com — no delivery, and no refund given order id: [protected] | |||
Dear sir I wish to submit my grievance with snapdeal. At the outset i am very dissatisfied with snapdeal. My issue has not been resolved as yet by snapdeal even after 15 days of making the complaint. Facts of the case: This refers to my snapdeal order - details given below. Snapdeal order id: [protected] Order date nov 22 2017 My address: Subhash subramanian Anantapur - 515134 Andhra pradesh Because of an error by fedex or snapdeal (I don't know whose mistake it was), the courier person got a wrong parcel to me. I did not open the shipment and asked them to return it. Details of the wrong shipment that was got to me are below: Snapdeal ref code Slp [protected] Addressee: Haidar ali National watch, hazarbagh road Barkagaon, jh 825301 I brought this to the notice of snapdeal and fedex. Fedex strangely showed the shipping as delivered on nov 27 when infact the wrong shipment came to me only on nov 30. After my complaint, fedex investigated and found that it was a case of shipment interchange and they assured that they will resolve it. Please see email below from fedex. There was not a single phone call from snapdeal customer care to try and understand my issue and speak to me. What is worse - snapdeal has no option to talk to a customer care person over phone. I am very dissatisfied with snapdeal. It is dec 20 today and i have not got refund. I want a refund for my order at the earliest. Subhash subramanian Was this information helpful? | |||
Jan 22, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 Snapdeal.com Customer Care's response Dear Subhash, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal | |||
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+91 11 4637 1100 [Customer Care]
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My order id is -[protected]
Delivery Scheduled On: 08 Dec, 2017 due to unavailability on shipping address between 10-11 AM
After 13 days no action on order.
it a very disappointed for me and I will not purchase from this site in future.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com.
Regards,
Team Snapdeal