[Resolved] Snapdeal.com — No warranty card found in my kent ro product

Mayan37

from Nagpur, Maharashtra

Address:

308026

I purchased kent ro from snapdeal.com in 20 oct 2016.in my kent ro product i didn't found the warranty card and i got the kent ro of 2014 model it means almost 2.5 yr old model they provide to me. For took back my warranty card i called to snapdeal customer care to give me warranty card but they didn't provide me any response. As we know kent ro never give warranty without warranty card now i complain again to give me warranty card still i didn't get any response from there. And when i contact to directly seller he told me directly i don't know you and you also don't know me so we cant help you. This type of seller also found in snapdeal

Was this information helpful?

No (0)

Yes (0)

Apr 30, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Snapdeal.com Customer Care's response Dear Mayan37,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Mar 17, 2017

Updated by Mayan37 As discussed with you (Snapdeal caller called me)on telephone you are said that you contact with seller and your seller is saying that invoice is also applicable for warranty of KENT Ro if your seller is saying this then told him to call Kent RO Customer care and ask, they will allow or not. And Why you sent model 2014 (i give my order in oct 2016) Do you think customer doesn't have knowledge of any Product or model. I want my warranty card

Mar 18, 2017

Updated by Mayan37 No any updates from your side regarding Warranty card

Verified Support

Mar 18, 2017

Snapdeal.com Customer Care's response Dear Mayan37,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Mar 24, 2017

Updated by Mayan37 Last two days no response got from your side as one of your employee told me to give solution in 48 hours and almost morethan 48 hour passed away

Verified Support

Mar 30, 2017

Snapdeal.com Customer Care's response Dear Mayan37,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal