[Resolved]  Snapdeal.com — Non-Refund of payment on failing to deliver the promised item

Address:

New Delhi, Delhi

I had ordered an Armani watch for about Rs. 9, 000/- and i was promised that it would be delivered along with a genuine warranty card from the seller. But the watch was delivered without any kind of warranty card or a proper invoice (which should consist of seller's details and tax break-up). After numerous of calls, follow-ups and e-mails, the watch has not been picked up from me even after Snapdeal's acceptance (through e-mail) to arrange a reverse pick-up and initiate a refund since the PAST TWO MONTHS. I am calling their call centre every other day and the only thing they assure me is that the watch would be picked up tomorrow and the complaint is being escalated. THIS UNPROFESSIONISM BY SNAPDEAL IS GOING ON SINCE TWO MONTHS. I kindly request you to solve the matter and arrange the refund and the reverse pick-up on URGENT basis. Karan chawla.[protected]@gmail.com [protected]