[Resolved] Snapdeal.com — Not getting replacement of pirated software | |||||
I had purchased 2 sets of "Windows 8.1 professional full pack" software from Snapdeal. It turned out to be pirated copy. When I informed to snapdeal about it, initially they declined to do anything saying I didn't informed them about it earlier. When I countered that software products has life time validity and warranty then they reluctantly agree to act on my complain. I got them all the proofs to prove the cheating as well as got it confirmed from Microsoft that products were pirated. Since beginning I was insisting on replacement and even after agreeing for replacement twice, Snapdeal is now saying that they cannot proceed with replacement. Reason they give is that they r tackling the issue with seller. But real reason is the difference amount which Snapdeal may hv to bear if they replace the product. They are not responding to my mails in timely manner and I have to continuously push them (by sending mail or calling them) for speedy resolution of this matter. Krunal Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved | |||||
 2 Comments | |||||
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Dear krunalc,
Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.
Regards,
Snapdeal Online Team
Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.
Regards,
Snapdeal Online Team
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+91 11 4637 1100 [Customer Care]
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team