Snapdeal.com — Not Refunding Amount for Faulty Product

Address:

Gurgaon, Haryana

I've bought a Videocon washing machine from Snapdeal.com website and registered below complain with them regarding this. Machine not pausing when Lid opened during its washing program. Another issue is most important which is its warranty. As per Snapdeal this product is covered under "Brand warranty" but as per Videocon website it's not. Videocon clearly showing that any Videocon Washing machine sold on Snapdeal won't be covered under warranty. Now tell me how it will work in case if I face any issue with it? I'd like to return product in case warranty not covered. Screenshots attached. What solution Snapdeal providing me is to call Videocon and do NOT tell them that I bought this product from Snapdeal but the vendor name. In this way I'll get warranty; It is an unethical and I'll always be in risk if Videocon get to know that purchase information I provided is wrong, they'll stop serving product's brand warranty. I've called and e-mailed Snapdeal many times and they ensured me to initiate pickup of the product and process refund very soon. Rather solution they have stopped replying to my mails and no satisfactory response on calls as well. Its now almost one month when I registered complaint with them and there is no progress on pickup and refund. Even product is not used since I noticed issue with it. Please help to get my paid money back.