Snapdeal.com — not refunding of money

Address:

Betul, Madhya Pradesh

Hi, I have purchased a philips speaker system from snapdeal and it was delivered is working but is a damage in front & sound quality is bad, i have submitted relative scanned copy of the same, and the reverse package was also done by snapdeal on 3/12/14, it was delivered on 10/12/14 to snapdeal, till date there is no refund, they have taken IFSC code and still not refunding the amount my complaint no. with snapdeal is 11341917, & reverse package code is CRP9628370. SO, NOW WHAT TO DO ?? as per their trustpay they have to return within 7-10 days now they r playing prank, saying that they need to verify IFSC code and it will take time.