[Resolved]  Snapdeal.com — Not returning amount (Rs. 5099) for order which was not confirmed.

Address:	Mumbai City, Maharashtra, 400062
Website:	www.snapdeal.com

I ordered 'Micromax canvas spark Q380 8GB' at snapdeal.com on 9th Dec 2015. Order was not confirmed though amount of Rs.5099 was deducted from my account. My complaint Id is 15138531. I'm trying to reach and contact SnapDeal ever since and they are just answering me that they will sort this out, they will mail me etc. but there is no initiative from their end. They did asked me for my account statement and I did mail them same many times (initially I mailed passbook copy and mini statement but then I mailed them account statement as they wanted with Name, address, account number etc.) and when I called them back they said they didn’t received same. I mailed them again and asked them to call me back if they didn't receive mail, but again irresponsible people didn't call or mail regarding same. Even on my registered mobile number I get message that they will mail me and not able to perform other steps to reach Snapdeal representatives which is really frustrating. Even now they are not picking phone even i waited 15-20 minutes several times. It only increased my mobile bill. From last 1 month I called many times from my friends and relatives phone numbers to reach them and their representative told me that they are working on it and will mail me in 48 hours which again was not received, even more than 90 hours completed, no body called me from snap deal. Following are address of Snapdeal offices : http://customer-care-toll-free-number.blogspot.in/2015/10/snapdeal-head-office-addresssnapdeal.html --- Reshma Narkhede