Snapdeal.com — Online purchase of infocus m350 mobile

Address:	600093
Website:	www.snapdeal.com

I bought a Infocus M350 mobile online on 2nd of October. This mobile had 2 major manufacturing defects, 1. When I make/ receive calls I am not heard at the other end. 2. The SIM 1 slot does not hold the SIM card.
For the above reasons, I logged in to snapdeal.com to return the product. But my order was not listed there. As there were no options to return online, I wrote to '[protected]@snapdeal.com' on the 5th of October before the 7 days to return the product. But there was no response. I searched for alternate options but the website directed to 'myorders' page where my order was not listing. So I searched for another email id from snapdeal website and wrote to '[protected]@snapdeal.com' on the 16th of October. Still there is no response. I have written in few forums but that is also in vain.

I took the mobile to the service center on the. None except one service center listed in the website not accepted the mobile for service. The website needs update. The women at the service center first denied to return the mobile and immediately asked if the mobile has the above said complaint (Complaint No.1). There was a code mentioned in the complaint copy for this, which meant that this is a known issue with this model. The lady missed to include my second complaint in the file. The call id is INFCNN[protected]DW. I was told to collect the product by the 3rd day but still the status is pending- PNA. When I call, the attender is not in a position to give an ETA. They have no clue on when they will get the parts replaced. I am experiencing hassle by switching SIM cards in mobile phone and loosing data pack validity. Infocus/ Snapdeal has to share the responsibility of the losses and the hassle caused.