[Resolved]  Snapdeal.com — order cancellation

I ordered a nike presto ultraflyknit blue running shoes, on 16 jan 2018 order id is [protected]. Now i want to cancel my order due to a large variation of price but i cant cancel my order, when i click 'cancel' button then the snapdeal shows 'this order cannot be cancelled as per our policy.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 19, 2018
Complaint marked as Resolved 
Jan 12, 2018
Harpal Sandhu's response
Pls send me ur ADDRESS where I send back ur Mobil
Jan 17, 2018
Updated by moideen kutty
I Want to cancel my order..
Verified Support
Jan 18, 2018
Snapdeal.com Customer Care's response
Dear customer (moideen kutty),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Complaint comments 

Comments

I purchase black nike shoes from snapdeal of rs 5246.
But they send me blue color shoe of rs 4080.several times i call snapdeal but no response given by them.
Now i m going to lodge FIR against snapdeal. Snapdeal is a fraud company which loots hard earned money of peoples.
Snapdeal.com Customer Care's response, Jan 18, 2018
Verified Support
Dear Bharat,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Jan 27, 2018
Verified Support
Hi Bharat,

Hope you are doing good.

We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal
Pls send me ur ADDRESS where I send back ur Mobil
HARPAL Singh
Reg Mobil [protected] s.deal reg Mobil
Or SMS me
Snapdeal.com Customer Care's response, Jan 18, 2018
Verified Support
Dear Harpal Sandhu,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Jan 27, 2018
Verified Support
Hi Harpal Sandhu,

Hope you are doing good.

We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information