[Resolved]  Snapdeal.com — Order id [protected]

Address:New Delhi, Delhi, 110042
Website:Snapdeal

I ordered 2 jack and jones shirt from snapdeal... Firstly i cancelled 1 because i have to check quality of the product.
When the item is delivered there is now brand signature on buttons that, s why i request return for the product there is no executive comes from there end.. Lastly when i called customer care they said wait for 48 hours your concern will resolve.. But there is no responce till 72 hours iagain called on 22 they saided to wait 48 hours..
And at last today[protected] i called to cutomer care... They said we assure you we will pickup your product with in 48 hours but i asked why i will bear i don, t want to bear the situation then the senior executive hyper and said now we don, t refund your amount and the complain closed by saying that he have called on 24 th and hence my number was not reachable that, s why they are closing the case and they don, t give my amount back... I really need this amount i already facing problem i, m a college student i can, t afford this amount wasting but from snapdeal they are saying that we can, t do anything u have to bear the amount
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2017
Snapdeal.com Customer Care's response
Dear Anupam7836094,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Jul 01, 2017
Updated by anupam7836094
Since 2 days there is no response from your side I already waited so much time u r assuring to solve my query and I hope that u will not force me to take another action
Verified Support
Jul 01, 2017
Snapdeal.com Customer Care's response
Dear Anupam,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal
Jul 04, 2017
Updated by anupam7836094
you just passing the days u will do nothing at last u will reply some worst reason i[censored] r not able to return my amount tell me so that i can take further action
Complaint comments 

Comments

I, m already waiting from last 30 days I literally not satisfied with your this time service..I hope that u will not force me to take another action against you ...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information