[Resolved]  Snapdeal.com — order no. [protected]

Address:Bangalore, Karnataka

Order placed on - 6/11/2014 It was an upfront payment and was paid through my credit card. Please also note that this is a non cancellable order. The estimated date of delivery were shown as following: 11/11/2014 18/11/2014 22/11/2014 28/11/2014 Complaint made: 4/5 times (we can cheque the record) Only twice i was given the complaint nos and those are : 1206101 and 11978375. Every single time your customer service executives were decent enough to apologize for the delay but never till date could give me the exact status of the product and when i will be receiving it. On 24/11/2014 I happened to interact with one of your overconfident executive and was assured that it will be delivered on 28/11/2014 positively. Today is 28th and I have not received the product. Took all the pain to reluctantly call up your customer care no fully knowing that they will again be absolutely without and clue, and I was proven right once more. Please let me know about the status of the product within next 8 hrs. (My no. is [protected]), failing which I will be positively moving to the consumer court for sure and you will easily find out the consequences within another 15 days. Request you to take this matter a little seriously and act accordingly. Regards. Supriyo Guha ( email: supriyo.[protected]@gmail.com / Phone: [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Nov 28, 2014
Updated by Supriyo Guha
Order placed on - 6/11/2014
It was an upfront payment and was paid through my credit card.
Please also note that this is a non cancellable order too.

The estimated date of delivery were shown as following:
11/11/2014
18/11/2014
22/11/2014
28/11/2014

Complaint made: 4/5 times.Only twice i was given the complaint nos and those are : 1206101 and 11978375.
Every single time the customer service executives were decent enough to apologize for the delay but never till date could give me the exact status of the product and when i will be receiving it.

On 24/11/2014 I happened to interact with one of their overconfident executive and was assured that it will be delivered on 28/11/2014 positively. Today is 28th and I have not received the product.

Took all the pain to reluctantly call up your customer care no fully knowing that they will again be absolutely without and clue, and I was proven right once more.

I am absolutely clueless and fearing of losing the money which I paid through my credit card on the day of placing the order.

Please help.
Complaint comments 

Comments

Dear SUPRIYO,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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