[Resolved] Snapdeal.com — "Panasonic NI-E500T DSM Steam Iron (BLUE)" broken product not been replaced since last 45 days

anveshan

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110085
Website:	www.snapdeal.com

Order ID: [protected]
Product i.e. "Panasonic NI-E500T DSM Steam Iron (BLUE)" was received on 7th January 2017 which was broken.
1) A replacement request was issued on the same day which was cancelled by mistake by me.
2) Replacement issue was reopened on the same day.
Since 7th Jan I have made 15-20 calls to Snapdeal for the return/replacement of issue, every time Snapdeal executive says that "Product will be replaled in a day or two". Its been almost 40 days now and I feel real tired.

I have attached the mails from Snapdeal and also have many audio recordings from snapdeal who realizes the mistake from Snapdeal's end but not taking any action.

Registered Mobile No. - [protected]
Internal Complait No. in Snapdeal[protected]

+3 photos

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May 18, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Snapdeal.com Customer Care's response Dear Anveshan Goel,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal

Verified Support

Feb 24, 2017

Snapdeal.com Customer Care's response Dear Anveshan,

Our team got in touch with you and informed you that refund has been processed from our end.

Regards,
Team Snapdeal

Feb 28, 2017

Updated by anveshan Hi,
Please check again, I did not get any refund yet.
Moreover I don't know in which Card this amount is been credited.
The card "5346-XXXXXXXX-8873" in which you credited the amount does not belong to me.
Regards

Mar 02, 2017

Updated by anveshan refund received, this ticket can be closed.