[Resolved]  Snapdeal.com — Poor customer support, delay in giving solution to the customer

Address:	122001
Website:	snapdeal

My name is Manoj.R, Working in a private company in coimbatore. i booked a mobile from my friend mail id, Mobile Karbonn K flip 2 booked on 19/01/2017, received product on 24/01/2017. Complaint filed as used one, Number 5 button not working like other button and coating over mobile is improper filed on 25/01/2017. Material collected from me on 27/01/2017. Received a message on 03/02/2017 as request declined and material will be returned. Till now no update from them also if i call their customer support they convinced me and on 08/02/2017 their customer support manager committed to give refund. then on 09/02/2017 received a call and asking me to wait and material will be returned soon. This is disgusting so please look into to it and do the need full. Need refund.