Snapdeal.com — Prestige hob

Address:	110059
Website:	www.snapdeal.com

[protected] order number and the prestige hob which i rcvd. Now my question is when we go the shop, we see the object closely the working and the color. Now when we buy from the website, we see the picture and the description now from the picture it was looking like white/black. When I read the description for my hob it was grey/black i was hoping that it is matching with kitchen furniture and the color. so i bought it and when i rcvd it I was amazed to see the it is cream/black color not matching with my kitchen at all and very dull color. then i saw on website silver/black so i placed the request for replacement. I repeat replacement not refund and it is only the color change request i made which is do able and possible because it is not at all matching with my requirement. but today they say no. I was so surprised to see their decision and really not happy. I dont know when it is not looking good then how can i keep what is not as per my requirement. Such a bad service given today made me insecure to go online and purchase anything in future from any of the website. I met many people who do not support and I was the person who convinced them to buy online buy today i lost all my confidence.. Now i think to buy from the shop online instead online. Sorry to say and u r the only person who is responsible for all this. Now I request consumer complaint department to help me with this situation.