[Resolved] Snapdeal.com — Product is physically damaged/defective when delivery and they are not accepting return or replacement.

deepakmedhe

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 400094
Website:	www.snapdeal.com

I ordered one item Mi Max (32GB, Grey), Order ID: [protected] dated 03-oct-16. the item was physically damaged/defective when delivery.then i called to customer care of snapdeal and told about the problm and requested for replacement. snapdeal send a enggineer who checked the mobile and given service call report that mobile is physically damaged when delived. Finally the product was picked on 23-oct-16 for exchange, now its been about 8 days. I have not received any mail or any call from snapdeal, I have been continuously trying to reach by call, all the time the executives say that they have forwarded my complaint and it will be resolved within next two days.
The behavior of the executives is also so unprofessional that even today I called them and asked the reason for delay they are with the same words "wait for 2-3 days". Even I tried to reach the senior team they are so rude that they disconnect call on your face.
Please resolve my trouble.

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Nov 6, 2016

Complaint marked as Resolved

i want replacement of item that the step have to take by the company to resolve my complaint. one mail have send by snapdeal..as follow Snapdeal Support Dear Deepak, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal no one have cal me for resolve the complaint.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2016

Snapdeal.com Customer Care's response Dear deepakmedhe,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Nov 01, 2016

Updated by deepakmedhe but let me knw when your representative will get in touch...

Nov 03, 2016

Updated by deepakmedhe till today i didnt get any mobile.. or any phone call or any mail...

Nov 03, 2016

Updated by deepakmedhe complaint is not resolved,

Verified Support

Nov 07, 2016

Snapdeal.com Customer Care's response Dear deepakmedhe,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Nov 09, 2016

Updated by deepakmedhe its 25 days knw...how many days u want knw...

Nov 11, 2016

Updated by deepakmedhe i have told u ..to mail me on by mail id about status of complaint..and were is my mobile..
[protected]@gmail.com