[Resolved] Snapdeal.com — Product not deliverd on time | |||
Order No. : [protected] Order Placed On :[protected]:17:19 / Micromax Funbook /Cost Rs 7660 CREDIT CARD 9 Installment option SHIPPING DETAILS ABSTRACTED FROM YOUR TRACKING LINK Courier was unable to deliver. The order has reached us[protected]:32:35 Your order is packed and waiting for the courier pickup[protected]:13:07 No data between these 2 lines, Please note. My telephonic and mail request on different days ignored. Now you say that there was no one to accept the courier, So far your people on telephone told there was courier failure. Please remember that I never obtained a courier alert or an SMS or a phone call for delivery. in spite of the several follow up calls to 0-[protected]. My request for refund is pending since over a week. The Credit card company has already imposed the first installment on my account and I am bound to pay sooner. Kindly cancel the order as this is not my fault and see that the amount realised is refunded to card account sooner Dinesh Kumar T.K. Aggrieved customer of Snapdeal.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Worst and [censored]ing service from snap deal, request to close online business and open retail shop.
I have ordered a gas stove from snap deal by providing the address, while ordering they said delivery available for the mentioned address, now the courier boy called and asked me only to goto the office and collect(It is 10 KM far from my address). In that case I could have went on buy in shops only right.
And also 14th product has to be delivered, today 15th . What is this worst service. Please dont buy any products from snap deal.
Call to snap deal customer care a week back, they said 2 days we will update but no update from them, again yesterday i called them they said 2 more days. Worst help desk never seen.
Please provide managers or ceo mail id i will put a case.
For festival I thought of giving gift to my mom, spoiled my plans.
I have ordered a gas stove from snap deal by providing the address, while ordering they said delivery available for the mentioned address, now the courier boy called and asked me only to goto the office and collect(It is 10 KM far from my address). In that case I could have went on buy in shops only right.
And also 14th product has to be delivered, today 15th . What is this worst service. Please dont buy any products from snap deal.
Call to snap deal customer care a week back, they said 2 days we will update but no update from them, again yesterday i called them they said 2 more days. Worst help desk never seen.
Please provide managers or ceo mail id i will put a case.
For festival I thought of giving gift to my mom, spoiled my plans.
Dear Dinesh kuamr,
Thank you for contacting Snapdeal.com.
Please accept our sincere apologies for the inconvenience you have experienced.
With reference to your email in regards to the refund for the order number ([protected]), this is to inform you that your request for refund has been initiated from our end Mon Jan 19 2015. We would like to inform you that your amount will be credited to your bank/credit card account within next 5-7 working days.
We assure you that we will try our level best to provide you great services in the near future.
Regards,
Snapdeal Team
Thank you for contacting Snapdeal.com.
Please accept our sincere apologies for the inconvenience you have experienced.
With reference to your email in regards to the refund for the order number ([protected]), this is to inform you that your request for refund has been initiated from our end Mon Jan 19 2015. We would like to inform you that your amount will be credited to your bank/credit card account within next 5-7 working days.
We assure you that we will try our level best to provide you great services in the near future.
Regards,
Snapdeal Team
Dear Customer,
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team
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+91 11 4637 1100 [Customer Care]
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team