[Resolved] Snapdeal.com — Received a damaged product inside the package

Ektha Bhandary

from Chennai, Tamil Nadu

Address:	560102
Website:	Snapdeal

Hi,

I had ordered a lakme 9 to 5 lip liner. On the day of the delivery this package was sent to my home when i was in office. After returning i come back and unbox the item and was shocked to see a broken lip liner. Adding that i haven't even opened the original package inside the box. When i complained it to the snapdeal customer care they justify this telling that the item is packed on surveilance and they cannot initiate a refund/replacement.in that case we should not trust snapdeal with any of the products because you may end up receiving and defective/damaged item and feel nothing but helpless. Highly disappointed with snapdeal and i would need a refund of this product

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Nov 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear Ektha Bhandary,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal