[Resolved] Snapdeal.com — received poor quality product

Shweta1702

from Ghaziabad, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201009

Order id : [protected]
Woodland round neck sweater

I have received my product from snapdeal on 17th nov, 2017 but it is not as expected. It’s quality is very cheap so it is not acceptable. It is not looking fresh product as well. Its cost is 2876. It is not worth. I have created return for this on 18th nov and my return request registered. I have sent mail to snapdeal with all details of my complaint with photos of sweater but i got response that my return request is cancelled. I don't know why snapdeal cancelled my return. I have tried customer care number may times but i am not able to talk customer care due to ivr options. I don't want this product because it is not acceptable. I want my refund.

+2 photos

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Dec 27, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Snapdeal.com Customer Care's response Dear Shweta1702,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Nov 27, 2017

Updated by Shweta1702 I got a call from snapdeal. They told me that my return has been declined. I don't know why it is declined. I have simply described that product quality is very poor. It is not worth of 2876/-. It is not acceptable and I want to return it. Thats it.
They are saying you have returned 13 order out of 23 orders. So what?? It is not mentioned anywhere in terms and condition that how many orders can be return by a customer. I have rights to return every order if there is any problem. Please take it return otherwise i will go for FIR.

Nov 27, 2017

Updated by Shweta1702 Please don't update me on phone call. Update everything in written. I want to show full matter in my FIR.