Snapdeal.com — Received wrong product - No calls from Snapdeal for the raised tickets

Snapdeal.com — Received wrong product - No calls from Snapdeal for the raised tickets

V VigneswaranM from Tirupur, Tamil Nadu

I have ordered Far Cry Primal PS4 on 22nd June 2016 and i received the package from Xpressbess. I paid the cash. When i opened the order, i see a SKETCH BOOK. I initiated a replacement of the order. Thanks Snapdeal for taking the replacement. What's weird is the replacement is done by the same seller, from whom i got the SKETCH BOOK. So, i have raised a query with Snapdeal to verify the order so that this issue won't happen again. I got a mail from Snapdeal that they will call me in a maximum of 24 hours. It's going to be two days and i am still waiting for the call. I have raised another request. Still no calls. Not sure whether i will get call from Snapdeal or not. It's really frustrating. Was this information helpful? No (0) Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
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VigneswaranM

from Tirupur, Tamil Nadu

First of all i would like to get call from Snapdeal to let me know about the status of my query and the resolution that is currently taken, not just a simple mail stating like,

"Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this"

VigneswaranM

from Tirupur, Tamil Nadu

And why the comment is from "Videocon Customer Care"? I am talking about "Snapdeal" not "Videocon".

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear VigneswaranM,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal