[Resolved] Snapdeal.com — Redmi MI Note 3

manuj mehta

from Delhi, Delhi

Address:	New Delhi, Delhi, 110001
Website:	www.snapdeal.com

I have booked a Redmi Mi note 3 on 8th January 2017 Order ID: [protected] which was covered under the snapdeal gold policy where they deliver the product in two days. I have waited till 11th of january which was the committed date for the product but it was not even dispatched by the vendor.
I have registered my concerns with the snapdeal executives by calling and writing emails. They always had a same answer that we are working on it. Today is 12th January and Snapdeal has cancelled the order itself and reassigned the order to someone other and a new delivery date has been given which is 14th january.
My concern is that why in the first place i have been committed the 11th january? because i wanted the product on said date thats the reason i have done the payments. I feel myself cheated and needs to be compensated as this is entirely Snapdeal's fault.

Manuj Mehta
[protected]@journalist.com

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Feb 22, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

Snapdeal.com Customer Care's response Dear manuj mehta,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 16, 2017

Updated by manuj mehta Hello Again!

Inspite of so many written emails, complaints and calls the product is not been delivered yet! I have paid the amount on 8th January 2017 and today is 16th January and there is no information about my product.
Everytime i call or write an email, the snapdeal representative ask me to wait as they are checking the issue.
I am feeling cheated. As a customer what is my fault if i have booked a product from their website?

Its a simple breach of trust and commitment. The initial delivery date for Order ID: [protected] was 11th January, on which Snapdeal has failed to provide the product. then later they changed the delivery date to 14th January from their own and failed again.
I need to be compensated for such a hassle as i am chasing the product every day. I have been calling the snapdeal at lengths but nothing is happening.
Kindly help to get the product and the compensation.

regards
Manuj Mehta
[protected]

Jan 16, 2017

Updated by manuj mehta The product has not been delivered yet! Snapdeal has changed dates from 11th january to 14th january and to day is 16th january but i have no idea where my product is?

kindly do the needful.

Verified Support

Jan 20, 2017

Snapdeal.com Customer Care's response Dear manuj mehta,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal