Snapdeal.com — Refund for unused shaver lack of service centre | |||||
I purchased a battery shaver agaro wd651 from snap deal, when the box arrived the date of import shows july 2014, i called the customer care no to confirm if warranty will be given for 2 years from date of purchse, they said yes being 2 year old box i had a doubt so i asked them for the authorized servnce centre who will provide warrnty for 2 years. By sms they sent name of a engineering co, with great difficulty i found thier contact nos, when i asked them they said they have nothing to do with shavers & no dealings wahtsoever with snap deal. I rasied a complaint with snap deal to return the item & refund my money [ i have not opended the pack it is as received in original packing] . After a couple of days they sent a automated mail as under Your agaro wd651 battery shaver black, order no. [protected] is not covered under our trustpay returns policy Your item cannot be returned/replaced for the reason you have specified. Please to view our trustpay page. You will find all eligible/ineligible criteria for returns/replacements under the question "what are the trustpay coverage details?" After several mails & calls after more than a week the reply from them is as under Our return policy states that a return request must be raised within 7 days after the item is delivered. Hence, your return request cannot be accepted. Your purchase has a manufacturer warranty which requires you to visit brand's service center if you face any issues with your item. Make sure to carry a copy of the invoice with you. If you require any further assistance, feel free to reply to this email. We’d be glad to help you. Order id: [protected] reference no: 20517492. After several calls again they sent the follg mail : We have registered your request but due to system down time, there will be a delay in investigating it. We assure you that we will get back to you at the earliest. We apologise for the inconvenience caused. Order id: reference no: 20517492 placed on: issued on: tue, 8 mar, 2016 Basically they have sold a 2 year old product even that is fine but they are neither revealing the authorized servnce centre name who will service the product for the next 2 years, nor are they taking the product back nor refunding me my money hiding under come hidden clauses & sending automed mails about trut policy & then that 7 day return date has expired. Bascialiy they have cheated me by givning wrong info of a compny who is not into service of shavers not they have any dealing with snap deal snap deal is one of the worst online selllers, i have been buying serveal products from other online cos no one has behaved like this cheat snap deal Placed on: sun, 21 feb, 2016 issued on: tue, 8 mar, 2016 Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Standard reply & response from Snap Deal, they are just not bothered once the sale is done & payment is with them unlike most other online sellers who have return, replacement policies they have so many channels open to contact them for any issue difficullty, SNAP DEAL is like make a SNAP DEAL hide under trust pay policiy drang the matter bwyong 7 days & then shed responsibility under pretext of "Our return policy states that a return request must be raised within 7 days after the item is delivered. Hence, your return request cannot be accepted". & they shunn respobsilibity there itself they are here to make a snap deal for themselves once money is in thier pocket. no wonder their competitors have left them far behined, one wonders how VC's are funding such irresponsible comapnies do the know that Snap Deal is here fooling people.
MESSERS SNAP DEAL,
Kindly do not create records by sending mails that you [ snap deal ] tried to contact me for any clarification as per your trailing mail below.
Kindly note on 15 march I was very much available, my phone was working I received 25 calls from various people, I have missed call alert subscription & there is no intimation that I have missed any call from snap deal.
These records that you are trying to create by automated mail are useless baseless, timewasting & not coming to the point.
You do not have an authorised service centre for AGARO Battery Shaver coz this issue is more than 17 days old, you mean are you looking out for an authorized service centre still ?
Which implies that you do not have an authorized service centre in place before you sold the product.
It also implies that now after my complaint to various forums incl. Govt. nominated website for consumer complaints you have now started to communicate with me but you have no authorised service centre to service this product else you would have done it long back.
So the only solution is take this shaver back & refund the money.
I may consider if you replace with Philips Aqua Touch coz they do have authorized service centres in Mumbai.
Cut this long story short by refund or replace with Philips, I assure you if you do not give me what you promised by way of 2 years warranty by authorized service centre in writing I will sure make this a LONG LONG deal with snap deal even if the cost of litigation is more than the cost of the product, you cannot be fooling us after colleting money.
Rgds & best of Luck
Harresh Vasudev
Mobile : + 91 [protected]
Kindly do not create records by sending mails that you [ snap deal ] tried to contact me for any clarification as per your trailing mail below.
Kindly note on 15 march I was very much available, my phone was working I received 25 calls from various people, I have missed call alert subscription & there is no intimation that I have missed any call from snap deal.
These records that you are trying to create by automated mail are useless baseless, timewasting & not coming to the point.
You do not have an authorised service centre for AGARO Battery Shaver coz this issue is more than 17 days old, you mean are you looking out for an authorized service centre still ?
Which implies that you do not have an authorized service centre in place before you sold the product.
It also implies that now after my complaint to various forums incl. Govt. nominated website for consumer complaints you have now started to communicate with me but you have no authorised service centre to service this product else you would have done it long back.
So the only solution is take this shaver back & refund the money.
I may consider if you replace with Philips Aqua Touch coz they do have authorized service centres in Mumbai.
Cut this long story short by refund or replace with Philips, I assure you if you do not give me what you promised by way of 2 years warranty by authorized service centre in writing I will sure make this a LONG LONG deal with snap deal even if the cost of litigation is more than the cost of the product, you cannot be fooling us after colleting money.
Rgds & best of Luck
Harresh Vasudev
Mobile : + 91 [protected]
The name & address provided in this mail by you as follows :
Here are the service center details:
Name: UCL 'Universal Corporation Ltd'
Email Address: [protected]@uclindia.com
Contact no.:[protected]
This number is for H.O Kolkatta, there is no one answering the number provided, on their website there is no Mumbai contact number or any shuch information
Their website nowhere says they service AGARO only one Pic of Braun appliances & shavers keeps flashing.
Check before you send invalid information
Rgds
Harresh Vasudev
Here are the service center details:
Name: UCL 'Universal Corporation Ltd'
Email Address: [protected]@uclindia.com
Contact no.:[protected]
This number is for H.O Kolkatta, there is no one answering the number provided, on their website there is no Mumbai contact number or any shuch information
Their website nowhere says they service AGARO only one Pic of Braun appliances & shavers keeps flashing.
Check before you send invalid information
Rgds
Harresh Vasudev
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