[Resolved] Snapdeal.com — Refund not accepted

geeta47

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110086
Website:	snapdeal.com

Order ID: [protected]. It was a very disgusting experience shopping at snapdeal. Actually i have ordered JBL Headphones and i have recieved those damaged. Firstly when i complained about them they told me that i will get a call from the recruitment team about my refund but i waited for 5 days and i didnt recieved any call. In between these days i contacted the customer executive multiple times and they all made a fake promise that there will be a confirmation call from the company and after waiting for so much time today when i called them up they told me that your account has been suspended on the basis of your previous transactions. What the hell is this they were making fool of me since past week making fake promises. That's the worst experience i have experienced in window shopping.

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Oct 20, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 18, 2016

Updated by geeta47 Just to escape through these frauds are making lame excuses that your product cant be refunded as you complained after seven days. which is a big big lie. i requested for the refund on the same day. I have attached three images which shows the delivery date, the return request date and the mail that i recieved today regarding in which they were lying that i complained after 7 days. Order ID: [protected]

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear [protected]@gmail.com,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal