Snapdeal.com — Refund not received even lots of complaint

Address:	20101
Website:	snapdeal.com

Dear sir/mam i have given an order for reebok navy shoes order id[protected] on 23.10.15 but i did not received this order but in your site it was mentioned that it was delivered successfully. i have complaint this many time at your customer care but no positive response but in your courier site it was showing that product is not delivered so i would like to say please refund my money as soon as possible. moreover i would like to say that your customer care services was very poor. they know nothing. i would like to share my personal experience for snapdeal was very bad and say to customer please donot prepay for your order to snap deal they use your money for your bussiness and making fool to customer . I am facing my refund problem last 15 days. every day i used to call their customer care each and every time i have to told my story from starting and finally they told that they will escalate my problem . last 15 day they are escalating my problem but no solution. one thing i want to share that in overall this conversation with snapdeal i got huge bill of my phone. i would like to say why snap deal authority donot check the problem if they are getting daily call from same number.this is my worst experience with snap deal. customer please do notuse prepay snapdeal services of snap deal thanks & regards pramod gupta [protected]