Snapdeal.com — refund not received for the missing product

I placed order on two fastrack womens watches. But I received only one for the amount of two watches. The seller had sent only one for the amount of two watches. When I contacted customer service there was no response at all.Finally I received a message stating that the watch was delivered but it is not yet delivered. You keep on cheating the customer like this?.You told that you will refund my money.
I sent you the bank account details several times but still I receive the message stating that the account details are not yet received. When will I receive the refund. A VERY WORST CUSTOMER SERVICE.
Order ID : [protected] and [protected]
Product : Fastrack womens watch