[Resolved]  Snapdeal.com — refund of skullcandy bt headset

I have ordered an skullcandy ink'd wireless bluetooth headset on 17 july 2018 order no [protected] which costs rs.2678. After successful delivery of the product. I checked its sound quality after connecting with device. Its base and treble quality is so much bad that after half an hour. It caused headache. After two or three times usage i still faced the same issue. Before placing the order there is no such option to check the sound quality online. So i decided to return back the item as it harms my health.
So after successful return of item.
Today i received call from snapdeal quality team and he told me that the product is good. There is no issue in that.
Now tell me that you would tell the customer that which product suits best for him or her.
As he was just imposing a product on me. He told me that i need to visit the skullcandy service centre for this concern. I told him that in my area there is no skullcandy service centre its quite 30 km away from my home.
And he still told me that you will have to take this product. I am again dispatching this product from my end.

Now you guys tell me that this is the best service you provide to the customers.
I ordered so many things from snapdeal rather than other ecommerce portal. As it provided me the best logistics service as well as easy return policy if there is any discrepancy or quality is not appropriate. But i was really disappointed.
I had never experienced such horrible thing from your end.

So please look into this matter.