[Resolved] Snapdeal.com — Refund / replace my mobile phone.

janmeet sodhi

from Srinagar, Jammu and Kashmir

Address:	180010
Website:	snapdeal.com

Sir, I bought a Micromax yu yunique handset on 26 Dec 2016 which I received via courier on 2 Jan 2017 .I made payment through credit card. The phone did not worked when I checked it. I filed my complaint for refund / replace on 8 Jan 2017 . I called Snapdeal customer care multiple times and they told me to go to service. Centre to get a Denial letter after which they will process my return/refund . The service. Centre ( Dutta enterprises, jammu ) refused to provide me Denial letter.
And now customer care are wasting my time again and again requesting me to wait for 24 hrs., 48 hrs..etc.
4 days have past and still no conclusion.

I request your Intereference in this matter

Regards.
Randeep singh sodhi
[protected], [protected], [protected]

+2 photos

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Feb 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Snapdeal.com Customer Care's response Dear janmeet sodhi,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal