[Resolved] Snapdeal.com — Refused to accept return. | |||
Order ID: [protected] I ordered rayban aviator sunglasses from snapdeal on 20th oct 2016 and received it on 25th oct 2016. The packaging was too bad for fragile items like sunglasses. however when I tried the product, I found out them to be too large and hence requested a return. Snapdeal picked up the item on 27th Oct 2016 through ECOM Express courier service. However on 01st Nov 2016, I received a message from Snapdeal that "Return request has been declined as the quality check failed". They did not even bother to tell me the exact reason why quality check was failed as I haven't even used the product and returned it in the same packaging. They also told me that the product will be shipped back to you in next 48 hrs but till date I haven't received the product. Snapdeal is cheating their customers. I have never faced such problems from any other ecommerce site. Never going to buy anything from snapdeal. Snapdeal is looting their customers. Regards [protected] MONU VERMA Was this information helpful? | |||
Jan 6, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 07, 2016 Snapdeal.com Customer Care's response Dear monu04579, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Nov 10, 2016 Updated by monu04579 This is really really frustrating. Neither they are replying nor they are returning the item.I am regretting my decision of shopping from snapdeal.  Verified Support Dec 06, 2016 Snapdeal.com Customer Care's response Dear monu04579, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||
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