[Resolved]  Snapdeal.com — Regarding non receipt of cashback

Address:	Mumbai City, Maharashtra, 400093
Website:	www.snapdeal.com

I had placed an order of Acid Eye In Ear Wired Earphones having Order Id [protected] on 11 Dec 2016 on this day there was an offer according to which I was suppose to get 100% cashback to my freecharge wallet after 14 days of delivery of product.But after using product for 2-3 days I found product was faulty as its basic functionality of sounding was not working properly, so I got a suggestion from snapdeal Customer Care executive to replace the product also he assured that the even the date of cashback will also not be getting changed as I had received a faulty product so snapdeal bears responsibility for the same.

But after few days I was told by snapdeal executive that as I have taken replacement I am not eligible for cashback, when I responded to this on mail I got the list of their terms and conditions for that offer but in that terms and conditions as well it was no where mentioned that in case of replacement customer won't be eligible for cashback, as per terms and conditions it was just in case of refund or order cancellation.
When I brought this point to their notice I got response through mail that I will get my cashback after 14 days from my 2nd delivery date.But after 14 days as well I didn't get cashback and now Snapdeal is again saying me that I am not eligible for cashback, also they are not worried about our conversation we had on mail and telephonic calls. This has just became a case of complete misguidance of consumer and denying to their own wording and assurances provided to me.

Now I am expecting the proper compensation for whatever hassale I have faced and I am facing as there was no mistake from my end that I got faulty product.