[Resolved]  Snapdeal.com — regarding refund

My order id is [protected] and my ticket id is 43291834.
I ordered a samsung galaxy s5 on 6 august 2017. My phone was delivered to me on 8 august 2017.
Phone's battery backup was not good so i visited to samsung service centre. Samsung told me that the battery was not original it was a local battery. Then i told to snapdeal that samsung service centre was told the battery was original. On 18 august snapdeal picked my phone and the maximum refund time is 7-8 days including 2-3 quality check days.
On 27 august snapdeal told me that in the phone's box earphones was missing and we are sending your product returned to you. Next day the courier boy delivered the product to me but i don't receive the
Because i want refund not a defective phone. Phone cost is ₹ 10098 including gold delivery charges ₹99.