Snapdeal.com — replacement of infocus m2

Address:

Thanjavur, Tamil Nadu

i booked infocus m2 online through snapdeal which was delivered on 30.3.2015 and i found that the back panel is not fitting properly. i complained the same day through customer care mobile no and lodged complaint through email on 31.3.2015. after that different representatives spoken to me with different offers that how you opened the cover when the item is not delivered properly and how you are using the product. one lady offered me compensation of 500/- (through sd) which i rejected and demanded for REPLACEMENT OF PRODUCT. till date they are informing that they will recall the product and do the quality check and then think about exchange. i argued that quality check is to be done before despatch of the product so that consumer will receive good piece and i informed that when you send a new mobile i will return the existing piece back. i request you to send the new one while recalling the existing mobile and do the quality check or whatever you want after that.