Snapdeal.com — return issue

Suborder id [protected] BS HBS730 Wireless Bluetooth Headphone Black. I had bought this Product from snapdeal and this product is not in working mode i.e it is defective piece. Previously i had submitted a complaint at their coustmer care gmail id but they are not giving proper answer. I submitted the return on 18/8/2019 at the same day when it was delivered. They are not giving my refund or not replacing it . I need help to getting my refund back
With regards
Harbans Lal
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Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2019
Snapdeal.com Customer Care's response
Hi Puppy,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Aug 28, 2019
Updated by Puppy prashar
Order id : [protected]
Snapdeal has not given me any response towards my complaint
My contact no [protected]
[protected]
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