[Resolved] Snapdeal.com — Return pick up of damaged product | |||||
Myself bhagyasri, I had ordered HTC desire 210 mobile on-line through snap deal. when i received the product, it was found damaged. immediately i requested for return pick up on-line on 20.02.2016. till date the product is not picked up. in this matter, i called snap deal customer care but every time they will tell to wait for 48 hrs.. Order ID: [protected], Placed On 11 Feb, 2016 though email id bhagyasri.s.[protected]@gmail.com Was this information helpful? | |||||
Mar 17, 2016 Complaint marked as Resolved snapdeal sent their warehouse address to my mail. i sent the damaged product to the ware house through courier.After few days, the amount got refunded along with courier amount. Thank u Snapdeal Snapdeal.com customer support has been notified about the posted complaint. Mar 10, 2016 Updated by Tender Cell KVAFSU yesterday at 4:00pm, i got a mail from snap deal stating that "We attempted the reverse pickup of your package, but you cancelled it. We have closed your request for return/replacement. No refund/replacement will be initiated from our end".i had not cancelled the return pick up. i didn't got any call from courier person. the same thing is being done several times and everytime, i called the customer care and confimed that i had not cancelled the return pick up. almost, 20 days passed but whenever i call customer care, they will convince me to wait for 48hrs. after that, i get a mail that i had cancelled the return pick up.which is false.  | |||||
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