[Resolved]  Snapdeal.com — Return request not accepted even after fault from vendor

Address:	Dahod, Gujarat, 389151
Website:	snapdeal.com

I have ordered Eureka Forbes Aquasure Prime 4 Litre UV + UF Water Purifier - White on 22nd October 2016 which is delivered to me on 28th October 2016. Return policy mentioned in same is 7 days.

However No person is picking up call from 28th October to 31st October due to Festival Holiday at Eureka Forbes Toll free number for installation of my water purifier. On 1st November I have registered request with Number 97420229 but i have not received any response from vendor or service provider for installation till 4th November. Then I have taken address and Name of service provider from Eureka forbes service center and went to office of service provider. He checked request on that time only and came with me for installation at my home. When he has seen the model and checked my TDS reading of water he said that this purifier is not fit for your water. I have tried to register return on same day i.e. 5th November but same is just expired on 4th November as per return policy of 7 days. I have tried to call customer care of snapdeal but no one is picking up call due to sunday. I again called on 6th November and they have noted my request (No.[protected] for Return and said that out team will investigate and call you back in 24-48 hours. Today there was more than 10 days but i am not able to return or replace my product.

I am calling them since several days and they are saying that our internal team is investigation the same and you will receive reply soon.

I have following question as consumer from Sanpdeal.com:

1. How consumer can find out whether product is defective or suitable to him without installation of Product or installation personnel visit the place?

2. How much time you require more to investigate the above thing?