Snapdeal.com — Return requested but item was not picked up yet

Team,
With reference to the order no Order ID: [protected] Placed on 02 Dec, 2020, we have requested for return on 8th Dec 2020 till now item was not yet picked up. Only once we received a call for return pickup.
Item
Beetel X-73 Cordless Landline Phone ( Black )
The above card less phone buttons are not working.

Kindly arrange to replace/ refund the money.