[Resolved] Snapdeal.com — Rubbish shoes delivery

Vishal Raj

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110058
Website:	www.snapdeal.com

I ordered (PKID: [protected]) Adidas Shoes on 02nd October, 2016, but received the muddy/rubbish shoes (see pic) on 03rd October, 2016. I immediately launched the complaint (Ticket Id:[protected] on 03rd October with customer care and they assured me that I will get my refund and will arrange the pick-up. Since then unfortunately the courier company kept refusing this pick up with fake reasoning that I am not available at home or I don’t want to return the item. In spite of my several calls to customer care of Snap Deals on 04th and 5th Oct that the courier company : NOVO-ALL-RP intentionally is not picking the item but seems that all these people are trying to fool me. I think I committed a mistake by ordering from Snapdeal. I want my refund asap.

+1 photos

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Nov 7, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Snapdeal.com Customer Care's response Dear Vishal Raj,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Comments

vraj73

from Delhi, Delhi

I again received a call from courier company NUVO-ALL-RP from the following nos [protected] and[protected]. They again refused to collect the product with the reasoning that until snapdeal will give clear instruction to pickup the rubbish product, they will not pick up. Please sort out this asap and convey your final decision.
Regards

Vishal

Snapdeal.com Customer Care's response, Oct 8, 2016

Verified Support

Dear vraj73,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal