[Resolved]  Snapdeal.com — Samsung bluetooth headset

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snapdeal.com

Dear sir, in 29 September in placed order Samsung Bluetooth headset order id [protected]. In 4th october i got that product but that product is not working. and internal pack is open and it is not a quality product.but before delivery i they not called me and also not updated in snapdeal my order. and i tried to return that product but it is not possible because it is showing dispatched after coming delivered can be possible to return item. so i called customer care in 5th October. they taken complaint but not response. i after 2 days i called again no response. again after 2 days i called again then picked my product 11 October. they i requested to refund my amount. so i called many time every 2 days after. but they telling product is gone for quality check up so after 5 days we cal you. no response after 5 so i called again and again every time they wait 2 3 day. they long time means today 2 November i got cal from snapdeal they saying your product is failed i quality checkup so same product returned to you. no refund is done. then asked i dnt that product because it a not quality product and when i checked it is not working now how that is working. please help me to refund my amount. and another thing is that i got that product in 4 october but they updated in my order 15 october they picked same product 11 october. how it is possible. please take action. snapdeal is fraud. They took 40 days to answer my complaint. please refund my amount.